Affordable Professional Hosted Live Help Chat for Your Website
Live Help Chat - Live Chat Software for Live Help and Live Support
Live Help Chat is an effective sales and support tool which helps you sell your product online and provide superior customer support to your customers. With just a single click of a mouse, your website visitors can contact your support team for live help through the live help chat system.
There are many live support systems available these days but most, if not all, have a number of significant drawbacks:
- Expensive - Most commercial solutions are expensive, costing from $20USD per user per month to as much as $50USD per user per month. On the other hand, many open-source solutions have a low cost or are free, but result in a higher Total Cost of Ownership and have a significant number of other drawbacks.
- Lack of Features - Although many of the commercial solutions have a full suite of features one would expect, they are not cheap. Conversely, the open-source solutions often lack features and are plagued with bugs and lack of direction for the software, often resulting in long waits for bugs to be fixed.
- Lack of Support - Although most commercial solutions come with support, they are not cheap and the support is not effective a sit is usually based out of US or Europe in a total different time zone, while the open-source solutions have little to no support provided with most of the support coming from other users with similar issues providing advice via forums.
- Software Problems - Both commercial and open-source solutions are frequently plagued with bugs and other problems, which only become apparent when you start using the software. There problems often take a long time to pinpoint and resolve as they are often intermittent and to do with network communications and performance.
- Technical Knowledge Required - Although most of the commercial solutions are offered as hosted solutions they are not cheap, while the lower-cost open-source solutions often require a high level of technical knowledge to setup and maintain and come with relatively little documentation to help you understand how to configure all the features for your needs. This results in the open-source solutions often having a higher Total Cost of Ownership.
At LiveHelpChat.com.au we have combined the best of both worlds. By using the best open-source Live Help Chat software in the world combined with business-grade hosting and support we bring to small and medium businesses a live help chat solution with the same features and support as those available in expensive commercial solutions, but at a fraction of the cost. By utilizing the hosted Live Help Chat solution you can focus on their core business and customer service, rather than on configuring and maintaining the technology required to make the solution work.
Features
Live Help Chat has a huge list of features which are second to none!
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Event Based / Automatic Actions
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Real-Time Visitor Monitoring
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Multi-Language Support
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Other Features
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Screenshots
The best way to get a feel for the features offered by Live Help Chat is to try the demo or request a 14-day free trial, but this may not be suitable to everyone, as Live Help Chat requires installation of the Live Help Chat client software and this may not always be possible, particularly on company computers. To help you get a feel for what the Live Help Chat hosted support solution can offer we have have created a number of screenshots that give you an understanding of the Live Help Chat screens on features.
| Live Help Chat Windows Client | ||
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| Live Help Web Client | ||
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Prices
The Live Help Chat Hosted Live Support solution is one of the most affordable hosted live chat solutions available in the world and does not require you to comprise on the key features of the Live Chat Software.
Hosting Prices*
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Account Type
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Small Business
1 operator
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Medium Business
3 operators
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Large Business
10 operators
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Included
Discount |
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| 1 month subscription | $14.95 | $29.95 | $59.95 | - |
| 3 month subscription | $34.95 | $69.95 | $139.95 | 22% |
| 6 month subscription | $59.95 | $119.95 | $239.95 | 33% |
| 1 year subscription | $99.95 | $199.95 | $399.95 | 45% |
Premium Option Prices*
| Option | Price |
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Change Startpage
Change the Startpage (URL) of the Operator Client. (Lifetime License)
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$69.95 |
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Remove Geo Tracking Limitation
(1 year prepaid - no subscription)
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$69.95 |
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Remove Backlink
Remove the backlink in the chat window. (Lifetime License)
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$69.95 |
* All Prices are in Australian Dollars and Exclusive of GST
Solutions
Whatever your industry, Live Help Chat can provide enterprise grade solutions to small and medium businesses at an affordable price
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Auctions
Assist competing online bidders by providing immediate support, with the potential to encourage higher bidding
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Auto Sales
Monitor customer enquiries even when the dealership is closed, allowing sales reps to keep in touch with customers outside of normal operating hours, increasing the likelihood of a sale
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Car Rental
Facilitate the needs of customers who may not be able to wait for an email response; for instance when they require a car right away
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Consulting
Redirect Visitors browsers directly to sites of interest
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E-Commerce
Aid your customers through the checkout process, assuring successful order completion everytime
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Education
Easily assist struggling students by taking advantage of the one-on-one nature of the chat
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Financial
Allow customers to easily follow up on loan application status, or make general enquiries about a loan or down payments
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Government
Enhance public relations by personalising the experience with live chat and improve your bottom line through more efficient procedures
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Insurance
Exhibit a professional company image by showing customers that you're comitted to quality customer service
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Pharmacy
Fill customer prescriptions over the web saving them time driving to the drugstore
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Real Estate
Help keep client's apprised of how a deal is going, and increase interest in online listings by interacting directly with Visitors
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Travel
Help your client's build their holiday from the ground up over live chat by showing them pictures of travel destinations, points of interest, maps and accomodation
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Web Hosting
Walk customers through the sometimes overwhelming process of setting up their domain, among other settings
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About Us
Live Help Chat is an Australian based provider of hosted Live Help Chat Customer Support solutions. We are strong believers in making the most of mature open-source solutions and making these solutions easily accessible to small and medium businesses that do not have an in-house technical capability. We believe that by enabling you to focus on your business rather than getting your head around technology we can bring value to your business, as we see technology as an enabler to business and believe it should be accessible to all businesses, no matter what size.
- Professional Live Chat Software
- Low Prices, No Hidden Fees
- 14-day Free Trial
- 30-day Money Back Guarantee
Testimonials
"We have tried about 5 different live support solutions including open-source and proprietary ones before we discovered Live Help Chat. Every solution we tried had all kinds of problems that you don't find out until you actually start using the solution. With Live Help Chat we've had none of the same issues and have never looked back."
Nick Shelomanov
Technical Director
MegaBuy Technology Superstore
Case Studies
"One major problem we encountered with all hosted commercial solutions was that they were hosted in US and because of the high traffic in our website combined with the network lag the solutions were not responsive enough to satisfy our customers. By moving to Live Help Chat which is Australian Hosted we no longer experience the same problems."
Nick Shelomanov
Technical Director
MegaBuy Technology Superstore